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  • Best Survey Apps for Your Ecommerce Store (2024)

    Best Survey Apps for Your Ecommerce Store (2024)

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    Customers can provide your business with a wealth of information, but collecting their feedback can be challenging in ecommerce. Online shoppers often complete transactions without ever interacting directly with your team. Whether they’re ecstatic or annoyed, they may not feel compelled to leave a product review.

    Survey apps can bridge this gap. Sending online surveys over email or SMS shortly after product delivery can give you invaluable insight into customer satisfaction and product quality. You can also follow up with questions after customer service interactions to see how well your support team is doing. Learn what to look for in a survey app and find the best tools to integrate with your ecommerce store.

    What to look for when choosing a survey app

    While market research companies have long relied on surveys, you can use similar tools to gain valuable insights into your business. Survey apps have evolved to meet the needs of online retailers, offering features tailored to the digital shopping experience. When choosing a survey app, consider these features and factors:

    • User-friendly interface. Look for survey apps with intuitive dashboards, charts, and graphs—you shouldn’t need to be a programming wiz to create a survey. 
    • Personalization. Select a tool that allows you to create branded surveys with your logo, brand colors, and fonts for a consistent brand experience.
    • Pre-built templates. Choose a survey app with templates like post-purchase feedback or customer satisfaction. It should also support survey question formats like multiple choice, rating scales, and open-ended responses, which can capture both quantitative and qualitative data from your survey respondents.
    • Triggered survey deployment. Choose a survey app that automatically sends surveys based on specific triggers, like after a delivery or support ticket resolution. This timely outreach can boost the number of participants who complete surveys.
    • Multichannel distribution. Your survey app should be able to deploy surveys using various channels, including email, SMS, and on-site pop-ups. This multipronged approach can help you reach each customer where they’re most likely to engage.

    Best survey apps for ecommerce stores

    Looking to gather customer feedback for your online store? Consult this list of best survey apps you can download from the Shopify App Store. While some are specifically designed for customer surveys, others are versatile form-building apps that can serve multiple purposes for your business.

    Asklayer

    Asklayer helps you collect targeted customer feedback through on-site, exit, and post-purchase surveys. This survey app offers more than 15 question types and unlimited surveys, allowing you to create comprehensive questionnaires tailored to your specific business needs. It also offers advanced features like skip logic (which automatically skips questions that don’t apply to the user) and question randomization, which help you gather more nuanced insights. The app’s per-question reporting with in-app charts makes it easy to analyze results, while the option to export raw data gives you the flexibility to perform deeper analysis.

    Pricing: Free for up to 25 responses per month. Paid plans offer tiers of more responses each month for $29 (200), $35 (1,000), and $74 (3,000 responses.)

    Grapevine 

    Grapevine helps you make data-driven decisions by collecting crucial customer feedback. You’ll find a variety of question types, including Net Promoter Score (NPS), to gather comprehensive insights. This survey app stands out with its checkout survey targeting, allowing you to tailor surveys for new, returning, or all customers in multiple languages. With unlimited surveys and responses, you can continuously refine your approach to customer satisfaction and loyalty.

    Pricing: Grapevine costs $25 per month, with a 28-day free trial.

    Nerdy Form Builder

    Nerdy Form Builder provides a powerful toolkit for creating customizable forms to gather customer information. The app features multi-step form functionality (so you can break up a form into multiple, shorter pages) and pop-up options, allowing for more engaging and interactive data collection. The builder also includes unique field types like date pickers, range sliders, and image selects, enabling more precise information gathering. Nerdy Form Builder provides styling customizations for businesses looking to maintain brand consistency to match their shop’s aesthetics. 

    Pricing: Nerdy Form Builder offers a free plan. The paid plan costs $5 with a 15-day free trial.

    Find the best apps for your business

    Look for the Built for Shopify badge to find apps that meet Shopify’s highest standards for performance, trust, and quality. These apps deliver top-tier experiences designed to help drive your business forward.

    Learn more

    Zigpoll 

    Zigpoll is a versatile survey app, helping you gather customer insights at crucial touchpoints—post-purchase, during checkout, and even for abandoned carts. You can set up surveys without coding, and the AI-powered analytics help you derive actionable insights from customer feedback. This app extends beyond basic surveys by enabling outreach through email and SMS, integrating with your existing marketing tools. For businesses with a global presence, Zigpoll offers multi-language support so you can connect with customers worldwide.

    Pricing: Zigpoll provides a free Basic plan for 100 responses, with paid options ranging from $10 to $100 per month, offering between 200 and unlimited responses.

    POWR

    POWR offers a straightforward way to gather post-purchase feedback and insights. This online survey app allows you to create multiple surveys or polls quickly, using pre-built templates and various question types, including dropdowns, multiple choice, and star ratings. 

    It’s useful for pinpointing what drives sales or causes customer loss, with features like instant email alerts for responses and easy integration with Google Sheets. For businesses concerned about data integrity and quality, the app includes reCAPTCHA to prevent spam submissions.

    Pricing: POWR offers a limited free plan to get started; paid plans range from $9.99 to $17.49 per month.

    Fairing

    Fairing offers Shopify merchants a comprehensive solution for gathering customer insights through post-purchase surveys, focusing on attribution and NPS. The survey app can correlate responses with customer lifetime value, providing a deeper understanding of your marketing impact. 

    It can also tailor surveys based on customer type or product purchased, and the option to translate surveys for international audiences. Fairing also integrates with popular tools like Triple Whale, Klaviyo, and Google Sheets, ensuring that survey data fits into your existing workflows.

    Pricing: Fairing has paid plans that range from $49 to $199, with a 14-day free trial available across all plans.

    Powerful Contact Form Builder

    Powerful Contact Form Builder is a multipronged tool that allows you to place forms on different pages of your site, including product, collection, and cart pages. You can also use it to create specialized forms like customer account registrations and wholesale order forms. The survey app offers a range of integrations, including with popular email marketing tools like Klaviyo and Mailchimp, as well as with productivity tools like Google Calendar and Google Sheets.

    Pricing: The app offers a free plan with basic features; paid plans range from $9.99 to $19.99 a month, with a seven-day free trial.

    Qikify Contact Form Builder

    Qikify Contact Form Builder provides a no-code solution for creating various forms to improve customer interactions and drive sales. You can use the app to create forms for multiple purposes including Contact Us forms, wholesale order inquiries, and surveys. The flexibility in form display options, including pop-up, bubble, or embedded formats, adds to its appeal. 

    Qikify also offers advanced features like reCaptcha integration, skip logic, and form scheduling. For businesses wanting to streamline their processes, the app offers in-app submission management and syncs with popular email marketing tools.

    Pricing: Qikify Contact Form Builder offers a free plan with basic features; paid plans range from $5.99 to $7.99 a month, with a seven-day free trial.

    Best survey apps FAQ

    What is the best app to create a survey?

    For ecommerce, look for survey apps that integrate directly with your online store. Some options include Zigpoll, Grapevine, and Nerdy Form Builder. You can also opt for online survey sites like SurveyMonkey.

    When do businesses use surveys?

    Businesses typically use surveys after purchases, following customer support interactions, or when they need specific feedback on products or services.

    How do you create surveys for your business?

    To create surveys for your business, first look for survey apps that fit your brand’s needs and budget, design your questions using the app’s interface, set up your distribution method (like email or on-site popup), and assess the results using the app’s reporting tools.

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  • Kamala Harris Came Much Closer to Winning Than You Think

    Kamala Harris Came Much Closer to Winning Than You Think

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    Harris supporters in Georgia, a state she only lost by two points.
    Photo: Elijah Nouvelage/Getty Images

    As is inevitable in any losing presidential effort, a lot of the fingers being pointed at Democratic culprits are aimed at the Harris-Walz campaign, with a big negative assist from the former Biden-Harris campaign that was terminated in July. Some critics think Kamala Harris failed sufficiently to “pivot to the center” when the Trump campaign was pounding her as “radical communist;” others believe she erred by failing to go hard-core lefty populist. Still others seem to be certain she should have junked her billion-dollar ad blitz and instead appeared on a few dozen podcasts.

    The reality is that while the Harris-Walz campaign was national in scope, its efforts (as were those of the Trump-Vance campaign) were concentrated to an extraordinary degree on the seven universally recognized battleground states of Arizona, Georgia, Michigan, Nevada, North Carolina, Pennsylvania and Wisconsin that decided the election. So if her campaign had any positive net impact, you should be able to see it there. And as the Washington Post’s Philip Bump calculated a couple of days after Trump was declared the winner, you actually can see it if you compared these states to the country as a whole:

    The Post’s model estimates that, when all of the votes are counted, only one state, Colorado, will have seen its vote margin shift to the left. Every other state and D.C. will have shifted to the right.

    The last time an election saw that uniform a shift was in 1992, when all but one state shifted to the left as Bill Clinton was elected president…..

    On average, states are likely to end up having shifted about 4.6 points to the right since 2020….

    [T]he states where the shift toward Trump was the smallest included many of those that were the closest in 2020 — that is, the swing states. States that had a margin of 3 points or less in 2020 moved to the right by 3.4 points on average. States where the margin in 2020 was larger than that moved to the right by an average of 4.8 points.

    There are three significant implications of these patterns. First, the shift to Trump was indeed a national wave, albeit a limited one in most states (big exceptions being Florida, Texas and New York, where Trump’s gains were super-sized). Second, the Harris campaign appears to have mitigated the swing to Trump precisely where it (and she) had the most intense activity. To the extent the campaign mattered, it was a net positive.

    The third implication, which is more implicit than explicit in the numbers, is that the Democratic ticket was battling a national political climate that was fundamentally adverse, making the campaign a painful uphill slog that was disguised by slightly askew polling and the famous Harris “vibes.” As Cook Political Report editor-in-chief Amy Walter told my colleague Benjamin Hart in a post-election interview, for all the initial excitement Harris began her late-starting campaign at a significant disadvantage:

    Fundamentally, it does come back to Biden and the administration. He’s an unpopular president, and an unpopular president doesn’t win reelection. The only thing possibly preventing the unpopular president from losing is that he’s challenged by a more unpopular candidate. Where Trump fits into this is that, yes, he’s still unpopular. But — and we noted this before Biden dropped out and then it started happening again in October — in retrospect, people think of Trump’s presidency more favorably than they did even when he was president. They may have not liked Trump and what he stands for or what he does, but as they put it in context now, thinking, Well, compared to what we have now, was it better or worse? — they say, “Well, at least stuff was less expensive.”

    And the only way you counter that is if you have a candidate on the Democratic side who’s not part of the incumbent party. 

    Harris worked hard to depict herself as a “change” candidate, but that was always going to be a tough sell. With a little luck, she might have been able to squeak by in the Electoral College (she lost the three “Blue Wall” states by less than two percentage points) even while losing the national popular vote, just as Trump did in 2016. But nobody should blame her for failing to overcome the dead weight of an administration too many voters considered a disappointment if not a failure.

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  • ATP Finals: Jannik Sinner seals fantastic win against Taylor Fritz after Daniil Medvedev comes out on top | Tennis News

    ATP Finals: Jannik Sinner seals fantastic win against Taylor Fritz after Daniil Medvedev comes out on top | Tennis News

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    World No 1 Jannik Sinner made it two wins in a row at the ATP Finals with a 6-4 6-4 success against Taylor Fritz in a rematch of the US Open final.

    Fritz put the world No 1 through his paces in the early stages of a fabulous contest at the Inalpi Arena in Turin.

    The 23-year-old, however, raised his game when required to register a big win to improve to 23-1 in his last five tournaments.

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    Sinner hit this superb backhand winner from way downtown against Fritz

    Fritz went toe-to-toe with Sinner throughout a contest ultimately decided by slender margins with one break of serve in each set.

    Sinner made the decisive break in the opening set when Fritz served at 4-5, bringing up a set point with a disguised drop shot and then converting at the first opportunity.

    Fritz refused to go away in the second set but cracked under pressure as he served to stay in the match.

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    Speaking to Laura Robson, Sinner says his win was ‘crucial’

    “It was a very tough match, we got to know each other very well in a Grand Slam final,” said Sinner. “We knew exactly what to expect today, he was very aggressive and I was prepared.

    “I just tried to serve very well in the important moments, which I did. That was a very crucial game in the second set, I was down 0-30. If he breaks me there, the momentum could change.”

    Sinner will seek to extend his perfect 2-0 record in the Ilie Nastase Group when he takes on fourth seed Daniil Medvedev on Thursday.

    Fritz, who is 1-1, aims to secure a crucial win against Alex de Minaur in his bid to advance to the semi-finals.

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    Henman: It’s another impressive win for Sinner

    “Taylor Fritz’s tennis was very, very impressive. There were 20 games and in 18 of them it was so, so tight,” Tim Henman told Sky Sports Tennis.

    “If anything there were times when Fritz had the upper hand but he was never able to create the full chance from the half-chance and when Sinner got his opportunity at the end of each set he was able to take it.

    “The scoreboard pressure of serving first in each set gave Sinner that advantage. It’s another impressive win for Sinner. He is showing us why he’s the best in the world right now.”

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    Tale of the Tape

    Sinner vs Fritz: Tale of the Tape
    Sinner vs Fritz: Tale of the Tape

    Sinner vs USA

    Sinner vs Americans

    Ruthless Medvedev defeats De Minaur

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    Highlights of Daniil Medvedev against Alex de Minaur from the ATP Finals

    Medvedev claimed a dominant 6-2 6-4 victory over De Minaur on Tuesday to move back into contention.

    Medvedev came into the fixture after a dramatic loss against Taylor Fritz on Sunday where he lost his temper, smashed his racket, and earned a penalty point for smashing a courtside microphone, but the fourth seed looked considerably calm during his straight-sets win over De Minaur.

    Medvedev only made 10 unforced errors and conceded just nine points on his serve as he wrapped up his victory in an hour and 18 minutes to extend his record to 7-3 over De Minaur.

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    “After the last match, I was too tired to fight mentally the way I do and so during the match when it doesn’t work your way, you want to win and when you start losing you get frustrated,” said Medvedev after his win.

    “So I went into this match thinking, if I lose I go home on Thursday for sure and if I win then I have the chance to have a good feeling.

    “I tried to hit some shots and it worked well and I’m okay with it.

    “I went into this match trying to block the noise even from myself so no tantrums and I really didn’t care what was happening on the court.”

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    Medvedev was encouraged after beating De Minaur

    Robson: Medvedev had more firepower

    “Medvedev was a totally different player, no reaction, no fist bumps, just a solid mentality start to finish,” said Sky Sports’ Laura Robson.

    “He was watching his own highlights and his stats and was in totally different mood and had more firepower to his game.

    “His backhand was catching De Minaur off guard and his serve was better.

    “Medvedev was talking about matches becoming a bit monotonous whereby you play guys who all move well, who all hit the ball well and play the same point over and over.

    “He said it feels mentally draining because of how each point is played.

    “Maybe that’s because of the serve because it’s gone up and down this year and the way the ball toss is moving a bit forward.”

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    Tale of the Tape

    How the Ilie Nastase Group looks…

    ILie Nastase Group

    Will Alcaraz be fit for Wednesday’s clash at Nitto ATP Finals on Sky Sports Tennis?

    Alcaraz and Zverev at the ATP Finals
    • World No 3 Carlos Alcaraz hopes to be fit for must-win clash against Andrey Rublev (from 1pm GMT)
    • Two-time former season-ending champion Alexander Zverev takes on Casper Ruud (not before 7.30pm)

    Alcaraz’s participation in Turin has been cast into doubt after he pulled out of practice with illness.

    His coach Juan Carlos Ferrera told Spanish media the 21-year-old cut short his session after just five minutes as a chest complaint was making breathing difficult.

    Britain’s Henry Patten and partner Harri Helioevaara are on the brink of the doubles semi-finals after a second straight win, beating Australians Max Purcell and Jordan Thompson 7-6 7-5 in a repeat of their Wimbledon final.

    Sky Sports+ has officially launched and will be integrated into Sky TV, streaming service NOW and the Sky Sports app, giving Sky Sports customers access to over 50 per cent more live sport this year at no extra cost. Find out more here.

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  • Lilla P Sample Sale | NYC Sample Sale Calendar

    Lilla P Sample Sale | NYC Sample Sale Calendar

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    Lilla P is hosting a NYC sample sale! Lilla P is a sportswear brand designed for the modern woman. Each season, the brand returns to its ethos by rethinking the classics – ultimately creating a collection of flattering and functional pieces. Unfettered yet full of subtle details and pared down luxury, Lilla P’s hallmarks are clean lines, quality fabrics, and an impeccable fit. Started by Charleston native Pauline Nakios in 1998 in her pursuit of “the perfect t-shirt,” the collection has grown to include sophisticated staples and key fashion items. The assortment generally includes a variety of t-shirts, dresses, sweaters, tops, jackets, and bottoms that are available in a variety of luxurious fabrications and colors. Each season, the line continues to expand in an exciting direction.

    Dates: 11/21-11/24

    Lilla P Sample Sale
    433 W 14th Street
    New York NY 10014

    Hours:
    11/21 & 11/22: 9am-7pm
    11/23: 11am-6pm
    11/24: 12pm-5pm

    Pricing:

    pricing:
    Scarves $40
    Tees $40 3 for $100
    Waffle & Knit Separates $65 2 for $110
    Knit Dresses $65 2 for $110
    Woven Tops $70 2 for $125
    Woven Bottoms $80 2 for $145
    Woven Dresses $85 2 for $155
    Cotton Sweaters $85 2 for $155
    Lightweight Jackets $95 2 for $175
    Cashmere & Wool Blend Sweaters $100 – 2 for $185
    Puffers $125 2 for $235

    Lilla P Sample Sale

    More NYC Sample Sales: NYC Sample Sale Calendar

    “Hi Melissa, Just downloaded the NYC Printable Guide this week for our family trip this fall. I’m really loving it – the classic attractions but a few new-to-me items as well and I like that you’ve added your own commentary and opinions. Also I think it’s a good mix of family/couples/singles recommendations. Thank you for putting this together – it has helped make my trip planning so much easier!.” – Alyssa

    NYC Printable Map Guide Book

    Missed the Sample Sale? Shop Now and Save Up to 70%

    Shop online sales @ Gilt right now! Gilt offers daily online discounts for designers such as Manolo Blahnik, Christian Louboutin, Valentino, Fendi, Gucci, Aquazzura, Dolce & Gabbana, Bottega Veneta, Versace, Dior and many more! Also check their sister site, Gilt City, with daily deals throughout NYC, like restaurants, gyms, beauty salons, coupons, and of course, 25% off your first purchase specials run regularly!

    Gilt Discount Designer Shopping

    New York City Shopping

    NYC Sample Sales

    Waiting for your favorite sample sale to be listed? Keep up on Sample Sales:

    The NYC Insider Printable Guide

    NYC Printable Map Guide Book

    Includes over 20 Discount and Outlet Shopping Locations rarely advertised in New York City. Not just discount chains, but REAL NYC Insider shopping secrets open to the public.

    Did you know you can just walk into a specific Theory store and get 30% off any current item? If they don’t have it in stock, they will special order it for you.

    Get all our NYC Shopping Secrets on one page with a map (and some store manager’s names!) so you’ll know where the bargains are everywhere in NYC.



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  • Ukraine-Russia war latest: Putin’s forces suffer ‘second day of record casualties’ as Kursk fight intensifies – The Independent

    Ukraine-Russia war latest: Putin’s forces suffer ‘second day of record casualties’ as Kursk fight intensifies – The Independent

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    Ukraine-Russia war latest: Putin’s forces suffer ‘second day of record casualties’ as Kursk fight intensifies  The Independent

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  • House Republicans declare victory in 2024 election: ‘It’s morning again in America’ – New York Post

    House Republicans declare victory in 2024 election: ‘It’s morning again in America’ – New York Post

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    House Republicans declare victory in 2024 election: ‘It’s morning again in America’  New York Post

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  • Trader who lost $26M to copy-paste error says it’s been ‘max pain’

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    A trader who lost $25 million after accidentally copying and pasting the wrong transfer address is offering a $2.5 million reward to white hackers in the hopes of getting their money back. 

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  • US economy still has ‘room to run’: Bridgewater Co-CIO – Yahoo Finance

    US economy still has ‘room to run’: Bridgewater Co-CIO – Yahoo Finance

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    US economy still has ‘room to run’: Bridgewater Co-CIO  Yahoo Finance

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  • S&P 500 Rally Hits a Wall as Treasury Yields Spike: Markets Wrap

    S&P 500 Rally Hits a Wall as Treasury Yields Spike: Markets Wrap

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    (Bloomberg) — A breakneck rally in stocks ran out of steam, with Treasury yields soaring and the dollar hitting the highest level in two years ahead of a key inflation report.

    Most Read from Bloomberg

    Equities edged lower after the S&P 500’s biggest five-day run in a year. Following sizable post-election gains, small caps and banks lost ground. Tesla Inc. dropped after an almost 45% surge. Bitcoin approached $90,000 as traders bet on a boom under President-elect Donald Trump. The dollar rose to its highest since November 2022. Treasury yields climbed, with data expected to show the uneven path of easing price pressures in the home stretch toward the Federal Reserve’s target.

    Fed Bank of Minneapolis President Neel Kashkari said he’ll be looking at incoming inflation data to determine whether another rate cut is appropriate in December. To Will Compernolle at FHN Financial, a hot consumer price index and/or strong retail spending could push yields higher if a December rate cut “starts looking imprudent.”

    The post-election advance in US stocks could stall as investors start to take profits, according to strategists at Citigroup Inc. led by Chris Montagu. Investor exposure to American shares jumped to the highest since 2013 after the presidential vote amid optimism around stronger economic growth, according to a survey from Bank of America Corp.

    “We are on watch for potential profit taking, consolidation, or even correction for US equities heading into the first quarter of the new year,” said Dan Wantrobski at Janney Montgomery Scott. “Upward momentum remains strong and investor sentiment favorable, but stocks are once again overbought/extended across multiple timeframes.”

    The S&P 500 fell 0.3%. The Nasdaq 100 dropped 0.2%. The Dow Jones Industrial Average slid 0.9%. The Russell 2000 slipped 1.8%.

    Treasury 10-year yields advanced 12 basis points to 4.43%. The Bloomberg Dollar Spot Index rose 0.4%.

    The core consumer price index due on Wednesday, which excludes food and energy, likely rose at the same pace on both a monthly and annual basis compared to September’s readings. The overall CPI probably increased 0.2% for a fourth month, while the year-over-year measure is projected to have accelerated for the first time since March.

    A survey conducted by 22V Research shows 55% of investors expect the market reaction to CPI to be “mixed/negligible”, 31% said “risk-off” and only 14%, “risk-on.”

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  • Cava’s stock rallies 15% as Chipotle competitor vies to be ‘next major cultural cuisine’

    Cava’s stock rallies 15% as Chipotle competitor vies to be ‘next major cultural cuisine’

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    Cava Group Inc. shares jumped more than 15% in the extended session Tuesday after the fast-casual restaurant chain presented investors with another double-digit rise in foot traffic and raised its outlook for the year.

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